Unfortunately, Novelship does not allow any cancellations, refunds, exchanges, and swapbacks. 

However, if there are any problems with your order, please contact support@novelship.com within 2 days of receiving your product. Do provide a detailed description of the issue(s) with images attached.

Please note that once the Novelship authentication tag is removed, all transactions are 100% final under any circumstances (including damage in transit).

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