There are 3 ways to contact the customer service team:

  1. You can use the live chat in the bottom right corner. You will get quicker replies here than email.

This will allow you to quickly message us and if you are logged in you can keep track of the conversations you've had with us before.

2. You can directly email us at
Please provide us with the email address linked with your Novelship account.

3. You fill in the contact us form
Please fill in the requested details on

You can also check out our FAQ page which might be able to answer your questions quicker.

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