If you are based in Japan or the USA:

You will receive an email with the shipping address and order information. Please print this out on an A4 sized paper, package up your product, stick the address sheet on your packaging and send it out to us via your preferred courier service. 

Do take note to select a delivery service that includes tracking.

If you are based in Malaysia:

Once a transaction is made, please reach out to us via email at support@novelship.com

If you are based in Singapore:

We are currently providing sellers in Singapore with an all new pick-up service. 

Once a sale is made you will receive an email with your Shipping Label. The Shipping Label provided is for Janio pick-up service. 

Kindly print the PDF file with your Shipping Label and follow the instructions to pack the product you just sold. The pick-up will automatically be arranged for the next working day between 2 PM - 7 PM.

For example, if you sold your product on Tuesday at 1:00PM, Janio pick-up would collect your item from your registered shipping address on Wednesday, between 2:00PM to 7:00pm GMT+8.

If you have any questions or concerns, please reach out to us at  support@novelship.com.

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