As a seller, once your product arrives at our warehouse it will undergo a rigorous authentication process by our operations team. This process is necessary for every single product that moves through our platform.
If your product fails our initial verification checks, we will begin the second round of inspections. If your product still fails to meet our authentication/quality requirements we will label it as a fake/defect.
Once the product is determined to be fake or contain defects, you will be charged a penalty of at least 15% of the transaction value automatically to your payment method. After which, we will ship the product back to you at your cost, or dispose of the product according to company policy.
This policy is not up for debate and we do not make exceptions once a product has been determined to be fake. We only accept 100% authentic products on Novelship.
If you have any further questions or concerns, please contact us at firstname.lastname@example.org.