On Novelship you can have any of your current sneakers authenticated by our team using only images taken from your phone. To participate simply go here to get started.

Authentication Guide:

Step 1

Go to https://novelship.com/authenticateforme to get started using this service. Please note that to take advantage of this service you'll need to be on your mobile device; we currently do not accept product authentication requests on desktop.

Once you're on the page and on your mobile device, proceed to Step 2 below.

Step 2

On this page, you can search for the product you would like to authenticate from our database of over 6,000 sneakers using the search bar. We'll automatically search for you based on what you've typed so far.

Once you're finished typing, you should be able to easily select your product from the list below; if your product does not appear you can make a product request.

At this time we are only accepting sneakers for authentication; we do not accept streetwear, bags, or accessories.

After you've selected your product from the list successfully, move on by tapping the 'Next' button.

Step 3

On the "Image Upload" page you'll be asked to use your phone camera and take photos of the product you would like us to authenticate for you. To do this you'll need to first select an image from the list below. After you select an image your default camera interface will appear, and you'll need to take a photo of your product according to the image angle you selected previously. 

If you do not take the image clearly, according to the angle selected, your authentication service has a high chance of being rejected by our team.

After you've taken the image successfully the image frame you selected will update to include a thumbnail of the photo you took outlined in green. This indicates the image was added successfully. All other images will be outlined in red until you upload all your photos successfully.

You must include all the images requested for the 'Next' button to turn black, indicating you can proceed to the next step. For reference, you'll find a guide to each image angle we require below.

Outer View:*

This is the outside of the sneaker you'd like to authenticate. It can be either the left or right sneaker.
Size Tag:

This is the sneaker tag indicating it's size.
Mid-sole Stitching:

This is on the inside of your sneaker, under the insole. To take this photo you must first remove the insole of your shoe. Make sure you have plenty of light for this image.
Insole:

To take this image, remove the insole from your sneaker and flip it over. Take an image of the underside of the insole.
Box Label:

Take an image of the label on the box your sneakers arrived in including the bar code/QR code (if applicable).
Box Inner Stamp:

Take an image of the stamp found within the shoebox. This is only applicable to Nike brand products. If your product is not Nike or Nike-affiliated, upload an additional image of your sneakers in the format of your choosing.

After you have uploaded all the images requested you'll select the 'Next; button and proceed to Step 4.

*Please note there is an alternate set of images here.

Step 4:

If you were not logged in to your Novelship account during the previous steps you'll be asked to either sign in or register a new account now. Once this has been completed you'll proceed to the "Confirm Product" page.

On this page you can see all the details compiled from the previous steps including the Product Name, images, fees, and total cost. You can also enter your referral code (if you received one) before confirming your purchase. By entering this code, the user whom referred you will receive one (1) free authentication service. After you checkout you will also receive a unique referral code you can share with others.

If all the details are correct and you are comfortable with your decision, go ahead and select 'Confirm Purchase' to start your product authentication. You will not be charged at this time, we will withhold the value of the service on your card until your product has been authenticated successfully.

If your product cannot be authenticated by our team we will not charge you.

Step 5:

Congratulations, your product is on it's way to becoming certified authentic by Novelship! This page contains your purchase details as well as your unique referral code. Share this code with your friends and each time they checkout using it you will receive a free product authentication service!

You'll also be receiving email updates according to your product's authentication status. Occasionally we must request more photos to fully verify your product, if this is the case we'll send you an email with further instructions.

Fees:

The current price for authenticating ALL sneakers can be found below:

  1. SGD > 5.00
  2. USD > 4.00
  3. HKD > 30.00
  4. MYR > 20.00
  5. AUD > 5.00

Authentication Dashboard:

You can view your previous and current authentication services via your Authentication Dashboard. This is located within your 'My Account' page under the 'Services' tab on your mobile device.

To view the product you are current authenticating or have authenticated in the past, select "View Details".

Product Rejections:

From time to time we are unable to authenticate certain products for a variety of reasons ranging from image quality to product quality. If we feel the images are bad, we will send you an email asking you to submit more.

Sometimes we simply cannot authenticate your current product, in this scenario we will reject your authentication service and you will not be charged for the service.

If you have any further questions or queries please do not hesitate to reach out to us via our live chat, Facebook page, or email at support@novelship.com.

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