In view of the speech given by the Prime Minister of Singapore dated 3rd of March 2020. We would like to assure you, our valued users that as of this moment, operations will continue as usual. However, you might experience slight delays (2-4 days) upon placing your order on Novelship; we’re working closely with our logistics providers to minimize these delays as much as possible. Having said that, we will strive and is dedicated to ensuring that there will be minimal to no delays to the fulfillment period. 

Additionally, we understand that with the ever-evolving situation, this might affect your experience on the platform and we would like to assure you that we are working tirelessly internally and with our logistics partner to plan for every possibility to ensure that there are minimal disruptions to you. 

In addition, we also want to inform you that we are monitoring the situation closely and working with our local health authorities to ensure we put in place the most relevant, health and safety measures to prevent contamination and limit the spread of the virus as much as possible. This includes sanitizing and decontaminating each and every product received and shipped from our authentication centers on a routine basis.

Finally, we’d like to take a moment and thank you for your continued support and appreciation during these difficult times and please stay safe! 

We'll be reaching out to you with new updates as the situation progresses. we will post an announcement on Novelship here, and via email to your registered account.

For further inquiries, please reach out to us via the Live Chat or email us at support@novelship.com

Did this answer your question?