Buying

How to start buying on Novelship, the basics and the advanced techniques

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23 articles in this collection
Written by Jacob and Isaac

How do I place an Order?

There are two ways to buy all the things you love on Novelship. You can either make a "Buy Now" purchase or "Make Offer" transaction.
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Written by Jacob
Updated over a week ago

Buyer's Guide to Novelship

6 simple steps to buying on Novelship
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Written by Jacob
Updated over a week ago

What is an Offer?

An Offer is your financial offer for a pair of Sneakers or Streetwear on Novelship.
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Written by Jacob
Updated over a week ago

I just placed an Offer. Now what?

Now, the patience and prayer game begins..
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Written by Jacob
Updated over a week ago

How do I track my order?

Shipping times vary depending on how prompt the seller sends the item to us to be authenticated.
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Written by Isaac
Updated over a week ago

What's the Novelship Loyalty Programme?

Questions concerning the Novelship Loyalty Programme, points, and credits.
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Written by Isaac
Updated over a week ago

Earning points on Novelship

Novelship Loyalty Points, earning points, buying
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Written by Isaac
Updated over a week ago

Promo Codes

How to obtain promo codes and use them?
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Written by Isaac
Updated over a week ago

Can I buy on Novelship if I live outside of Singapore?

We ship to over 20 countries
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Written by Isaac
Updated over a week ago

Are Returns or withdrawals possible?

Unfortunately, Novelship does not allow any refunds, exchanges, and swapbacks.
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Written by Isaac
Updated over a week ago

What are the payment options?

Kindly contact us if you face any difficulties with your preferred payment method via support@novelship.com
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Written by Isaac
Updated over a week ago

How does Novelship authenticate each item?

The Novelship authentication process.
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Written by Isaac
Updated over a week ago

What is the authentication fee?

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Written by Isaac
Updated over a week ago

What happens if the seller's item is fake?

Authenticity and rejecting fakes.
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Written by Isaac
Updated over a week ago

I think my sneakers/streetwear are fake. What should I do?

If you have any concerns regarding the authenticity of the item you received from Novelship, please email us at support@novelship.com.
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Written by Isaac
Updated over a week ago

What if the seller does not ship my items?

If the seller does not ship the item within 48 hours, the seller will be penalized.
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Written by Jacob
Updated over a week ago

How much are the delivery costs?

Shipment rates are determined by weight. The cost of shipping can vary from your location. Read further to see the shipping prices.
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Written by Isaac
Updated over a week ago

Do I have to pay customs fees?

Customs and fees.
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Written by Isaac
Updated over a week ago

Size Guide - Will this item fit me?

Some brands have different size guides, we have linked some brands for you to check before purchasing.
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Written by Isaac
Updated over a week ago

How to Convert Asian Sizes to US Sizes

Understanding how sizes work for brands from other countries
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Written by Jacob
Updated over a week ago

What is the sizing of Supreme items?

In general, the sizing for each Supreme is different across different seasons and collaborations.
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Written by Jacob
Updated over a week ago

What is the sizing of FILA items?

This is a guide on FILA sizing. Here are some of the more commonly purchased products and their size...
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Written by Isaac
Updated over a week ago

What is the sizing of BAPE items?

Popular items on our platform include BAPE. We will provide size references for some of the more popular products categories of ...
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Written by Isaac
Updated over a week ago